The allotted number of revisions is based on your selected package and you can demand as much revisions as stated in your package details. We focus on providing the best services to our customers and will continue revising until your needs is met. You are not liable to pay additional price if the design concepts are not changed. You will have your revised design in 48 hours.
Any changes/revisions requested after the logo designs are finalized will be treated as a new order and charged separately.
The Custom Web Hive’s refund policy will be nil if;
- You have chosen a special package.
- The primary design concept has been approved.
- You have demanded revisions.
- The cancellation has been made due to reasons non-related to the company.
- The company has not been contacted for more than 2 weeks of project.
- Company’s policies, or policy, have been violated.
- Other company or designer has been approached for the same project.
- The creative brief is lacking in required information.
- A complete design change has been demanded.
- The claim has crossed the given ‘request for refund’ time span.
- The business is closing or changing name or business.
- Reasons such as ‘change of mind’, ‘disagreement with partner’ or other reasons that do not pertain to the service will not be subject to refund under any circumstances.
- If a client subscribes for a service bundle and happens to be dissatisfied with a particular service, refund will only be applicable on that particular service and ‘not’ the entire bundle.
- The client will not be entitled to any refunds after 15 days, from the date of purchase.
- Services including but not limited to Social Media Marketing/Management, Search Engine Optimization (SEO), Domain Registration, Logo Copyrights & Trademarks, Web Hosting & Paid Plugins (SSL/DDoS) are not entitled to refunds under any circumstances.
- In case of websites, refunds will not be entertained once the client has approved the design and the website is sent for development.
- Refund requests will not be entertained once the logo/website designs are approved.
- A partial refund (not exceeding 25%) could be availed, if client fails to provide the initial brief for the logo/web design within 10 days of placing the order.
Note: The Custom Web Hive holds all rights to reject any project or cancel the contract whenever it deems necessary. After the refund, you will not have any rights to use the designs for any purpose; they will be the sole property of The Custom Web Hive. The company will be the rightful owner of the designs.
CLAIM YOUR REFUND
To claim your refund in accordance with our refund policy, follow the following steps:
You can claim your refund by:
- Dialing our Toll Free Number # 1-323-417-0000
- Live Chat. Click here to start chat now
- Sending us an Email.
As soon as we receive your refund request, we will respond to it at our earliest, once the required analysis is completed we will initiate the process.
After you have received your refund, you will not have any rights to any designs submitted by The Custom Web Hive, the information will be submitted the Copyright Acquisition of the Government Copyright Agencies to maintain legality.
QUALITY ASSURANCE POLICY
We do our best to meet your requirements and our designers do their best to fulfill your expectations.
We believe in providing best designs and each of our designs is well researched and well crafted.
WE OFFER SATISFACTION GUARANTEE
- Our unlimited revisions policy is to make sure that you are satisfied.
- We aim at exceeding your expectations and strive to accomplish it.
- We do not stop our revisions until you are completely satisfied with your design (number of revisions will be according to your package).
- The complete order will be sent to the mentioned account on the date stated on Order Confirmation as well as a confirmation email will also be sent.
- The turnaround time will be according to the package, the minimum time required is 2 business days.
- In case of urgent order, contact our customer support team.
The Custom Web Hive keeps the records of finalized designs so that in case of any misplaced order, you will be provided the exact file.
Our customer support is present 24/7 to answer all of your concerns and queries, our team will answer your concerns anytime and every time.
- The Custom Web Hive will not be responsible for any communication done via any other platform than “….@logoknox.com” or any numbers not provided by us or given on our official website.
- We are not responsible for any damages caused due to other contact details not provided by us.
- Project activation charges will apply if client fails to respond over a period of 45 days.
- We take full responsibility of all the information provided through our official domains.